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F.A.Q

We want you to shop with confidence. Here are the answers to our most frequently asked questions about your order, shipping, and satisfaction guarantee.

We ship worldwide! No matter where you are, we’ll get your order to your doorstep. All orders are made and shipped from our trusted production partners in the USA, with global shipping available to most countries.

Each item is made to order with care, which means we take a few days to craft your piece before shipping.

  • Production time: 2–5 business days
  • Shipping time (USA): 2–8 business days
  • International shipping: 5–20 business days, depending on location

We accept PayPal, Visa, MasterCard, Discover, and American Express but feel free to contact us for other payment options.

Once your order ships, you’ll receive a confirmation email with your tracking number and a link to track it online.

You can also track your order anytime at:
🔗 https://www.17track.net/en — just enter your tracking number.

Didn’t get your tracking info or need help? Email us at portyoofficial@gmail.com and we’ll take care of you!

Yes, definitely! Our products make beautiful, meaningful gifts — and they’re shipped in a gift-ready box, perfect for giving.

At checkout, you can enter the recipient’s name and shipping address, and we’ll send it directly to them. Don’t worry — we never include receipts or pricing in the package.

Your satisfaction is very important to us! If there’s any issue with your order — whether it arrived damaged, defective, or not quite what you expected — please reach out to us within 30 days of delivery, and we’ll make things right.

For non-custom items, we offer a 30-day, no-questions-asked refund policy, so you can shop with confidence.

For personalized items, while we’re unable to offer refunds due to buyer’s customization errors, we’re always happy to assist if there’s an issue with your order.

Simply email us at portyoofficial@gmail.com, and we’ll take care of you.

Your satisfaction means everything to us! 💛

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